When questions arise or issues occur, Premier Shipping and Crating has a staff of specially trained customer relations personnel ready to take your calls. We are equipped to handle simple questions from opening crates to handling damage claims.
By employing this method of third party handling of shipping questions, we are insulating the gallery and client from any shipping issues. Premier Shipping and Crating expertly handles these issues by arranging all repairs or replacements without requiring involvement by the gallery. For the galleries that use our company, this method saves their reputation and improves their gallery’s staff moral because clients do not tend to blame the gallery itself for shipping issues. In addition, clients refrain from calling the gallery’s sales staff regarding opening their crate because each crate comes with specific instructions on how to open the crate along with a phone number regarding shipping issues and damage claims.